Privacy Policy

We collect information that you provide directly to us, including: Personal Information: • Name and contact details (email, phone number, address) • Professional credentials and institutional affiliation • License/registration numbers for verification purposes • Payment and billing information Automatically Collected Information: • IP address and browser type • Device information and operating system • Pages visited and time spent on our website • Cookies and similar tracking technologies We collect this information to verify your eligibility, process orders, and improve our services.

We use the information we collect for the following purposes: • Account verification and eligibility confirmation • Processing and fulfilling your orders • Communicating with you about your orders and account • Sending important updates about our products and services • Improving our website and customer experience • Complying with legal obligations and regulatory requirements • Preventing fraud and ensuring security • Analyzing usage patterns to enhance our services We will never sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information, including: • SSL/TLS encryption for all data transmissions • Secure servers with restricted access • Regular security audits and vulnerability assessments • Employee training on data protection practices • Secure payment processing through trusted providers While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

We may share your information with: Service Providers: • Shipping carriers (DHL, etc.) for order delivery • Payment processors for transaction processing • IT service providers for website maintenance Legal Requirements: • When required by law or legal process • To protect our rights and property • To prevent fraud or illegal activities • To comply with regulatory obligations Business Transfers: • In connection with any merger, acquisition, or sale of assets We require all third parties to respect your privacy and handle your data in accordance with applicable laws.

Under applicable data protection laws (including GDPR), you have the right to: • Access: Request a copy of your personal data • Rectification: Correct inaccurate or incomplete data • Erasure: Request deletion of your data ("right to be forgotten") • Restriction: Limit how we process your data • Portability: Receive your data in a portable format • Objection: Object to certain processing activities • Withdraw Consent: Withdraw consent at any time To exercise these rights, please contact us at info@penlabpeptide.com. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to: • Fulfill the purposes for which it was collected • Comply with legal and regulatory requirements • Resolve disputes and enforce our agreements • Maintain business records as required by law Typically, we retain: • Account information: Duration of your account plus 7 years • Order records: 10 years for tax and legal compliance • Marketing preferences: Until you opt out • Website analytics: 26 months After the retention period, your data will be securely deleted or anonymized.

Our website uses cookies and similar technologies to: Essential Cookies: • Enable core website functionality • Maintain your session and shopping cart • Remember your language preferences Analytics Cookies: • Understand how visitors use our website • Improve user experience and performance • Generate anonymous usage statistics You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. We do not use cookies for third-party advertising or tracking across other websites.

If you have questions about this Privacy Policy or our data practices, please contact us: Email: info@penlabpeptide.com Address: España, Europa Policy Updates: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by: • Posting a notice on our website • Sending an email to registered users • Updating the "Last Updated" date We encourage you to review this policy regularly to stay informed about how we protect your information.